CUSTOMER SATISFACTION E-GROCERY SERVICES DURING NEW NORMAL POST COVID: (30/9/2020) FIRST CLASS CONSULTATION AND TASK

Assalamualaikum and hello everyone !! 😊😊😊

In our first class of the seminar, we are required to choose a title for our research under the theme of Business during covid-19 in Malaysia. After a long discussion with the team member, we decided to focus on E-grocery service in Malaysia. We brainstorming to establish the research title and come out with the title of 'CUSTOMER SATISFACTION TOWARD E-GROCERY SERVICES DURING NEW NORMAL POST COVID'. We consult with our lecturer whether this topic is valid for the research.

The reason why we choose this topic is that we want to make an awareness of Malaysia citizens on how easy it was to buy groceries true online especially with the latest technology & internet that we have now everything was EDGE. During this era, there has a lot of issues that have come out by many media such as social distancing is important at Hypermarket during covid-19, only limited people were allowed to enter the Hypermarket at a certain time. This topic is interesting to conduct because groceries in our daily life are important and by buying true online E-groceries we can save time.

Dr. Sharina guides us on Whatsapp on how to make a problem statement.

Dr. Sharina also guides us on "Microsoft Teams" that we use as a platform to meet every time we have class since covid 19 by showing other example about problem statement.